1 Introduction

Sido89 (referred to as "we", "Platform", or "sido89") respects the privacy of all users who use our services on sido89.win. This Privacy Policy is crafted to transparently explain how we collect, use, disclose, and protect your personal information when you register, log in, or interact with any part of our platform.

By registering an account or using any sido89 service, you agree to the terms outlined in this Privacy Policy. This document should be read together with Terms and Conditions ours, also available on this site.

This Privacy Policy applies to all sido89 users in Malaysia and complies with the Personal Data Protection Act 2010 (PDPA). If you are under 18 years of age, you are not permitted to use this platform.

2 Information We Collect

Sido89 collects various types of information depending on how you interact with our platform. Generally, this information falls into two main categories: information you provide directly and information collected automatically while you use the platform.

Type of Information Example How It Is Collected
Identity Information Full name, identity card number, date of birth During registration & KYC
Contact Information Email address, phone number, residential address Registration form
Financial Information Bank account number, e-wallet, transaction records Deposits & withdrawals
Technical Information IP address, device type, web browser, OS Automatically during visits
Usage Information Games played, session duration, wagering records Automatically during gameplay
Communication Information Support chat logs, emails, complaint tickets Interactions with customer support

We only collect information that is strictly necessary for platform operations, legal compliance, and improving the user experience. We do not collect sensitive information such as biometric or medical data unless required by law.

3 How We Use Your Data

The personal information we collect is used for the following purposes, all relating to delivering a safe, seamless, and responsible service to you:

  • Account Management: Creating, verifying, and maintaining your player account, including the required KYC process.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and in a timely manner.
  • Platform Security: Detecting and preventing fraud, multi-account use, and suspicious activity that could compromise platform integrity.
  • Legal Compliance: Meeting reporting and compliance requirements under applicable Malaysian law.
  • Service Communications: Sending important notifications related to your account, transactions, and policy changes.
  • Product Improvement: Analysing aggregated usage patterns to improve platform features and user experience.
  • Customer Support: Resolving enquiries, complaints, and technical issues you report to our team.
  • Responsible Gambling: Monitoring gameplay patterns to identify early signs of problem gambling and offer appropriate support.
We only send you marketing communications if you have given your explicit consent. You may withdraw this consent at any time through your account settings or by contacting our support team.

4 Sharing Information with Third Parties

Sido89 does not sell or disclose your personal information to any third party for their own commercial purposes. However, in the course of operating our platform, there are certain situations where your information may need to be shared with selected parties, namely:

  • Payment Providers: Required financial information is shared with registered payment providers (banks, FPX, e-wallets) to process your transactions securely.
  • IT Service Providers: Server infrastructure, cybersecurity, and analytics providers that help us operate the platform — all bound by strict confidentiality agreements.
  • Legal Authorities: When required by court order, official investigation, or Malaysian legal compliance requirements.
  • Game Providers: Minimal, necessary technical data is shared with game software providers to ensure a fair and uninterrupted gaming experience.

In all of the above cases, we only share information that is strictly necessary and ensure that recipients maintain data protection standards equivalent to our own.

5 Cookies & Tracking Technologies

Sido89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use three main types of cookies:

  • Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting anonymised usage data to help us understand how players interact with the platform and identify areas for improvement.
  • Functional Cookies: Saving your preferences such as language, currency, and display settings to provide a more personalised experience on future visits.
You can manage your cookie settings through your web browser. However, disabling essential cookies may prevent you from using certain features of our platform.

6 Data Security

We take data security very seriously. sido89 implements multiple layers of technical and organisational protection to keep your personal information safe from unauthorised access, disclosure, alteration, or destruction.

  • AES-256 encryption for all stored and transmitted data.
  • HTTPS/TLS protocol for all communications between your device and our servers.
  • Two-factor authentication (2FA) is available to protect your account from unauthorised access.
  • 24/7 security monitoring by our dedicated cybersecurity team.
  • Regular security audits by independent, registered third parties.
  • Strict internal access controls — only staff who need to do so may access player personal data.

While we implement comprehensive security measures, no online system can be guaranteed 100% secure. You also play an important role in protecting your account by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to us.

7 Your Rights Regarding Personal Data

As a sido89 player and Malaysian resident, you have certain rights regarding your personal information under the Personal Data Protection Act 2010 (PDPA). We are committed to making it easy for you to exercise these rights:

Right of Access

Request a copy of the personal information we hold about you at any time.

Right to Rectification

Correct any inaccurate or outdated information in your records.

Right to Erasure

Request deletion of your personal data, subject to legal retention requirements.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

Receive a copy of your data in a machine-readable format for portability.

Right to Restrict Processing

Request a temporary restriction on the processing of your data under certain circumstances.

To exercise any of the above rights, please contact our support team via 24/7 live chat. We will respond to your request within 14 business days.

8 Data Retention

Sido89 retains your personal information only for as long as necessary for the purpose it was collected, or as required by applicable Malaysian law.

  • Active account data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial reporting requirements.
  • Support communication logs: Retained for 3 years from the date of last interaction.
  • Cookie data: Expiry varies by cookie type, ranging from the current session up to a maximum of 12 months.

Once the retention period expires, your data will be securely deleted or permanently anonymised using industry-recognised methods, ensuring it cannot be recovered.

9 Third-Party Links

The sido89 platform may contain links to third-party websites or services for your reference. This Privacy Policy applies solely to the sido89 platform and does not cover the privacy practices of any third-party websites.

Sido89 is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the privacy policy of every website you visit. Third-party game providers integrated into our platform are also bound by the data protection agreements we have established.

10 Changes to the Privacy Policy

Sido89 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Last Updated" date at the top of this document will be revised whenever amendments are made.

For significant changes that affect how we process your data, we will notify you via your registered email or an in-platform notice at least 14 days before the changes take effect. Your continued use of our platform after the effective date of such amendments constitutes your acceptance of the revised terms.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us through the following channels:

Privacy Email: [email protected]

Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform.

Our Data Protection Officer team will review all enquiries and respond within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.